SERVICES INDIVIDUALISED TO SUIT YOUR OBJECTIVES

Our services are explicitly designed to suit your products and also the requirements of the markets which you plan to target. Our offerings are continually being developed, adapted, and extended accordingly. This includes the addition of new, tailor-made services. We provide you with all the services necessary to help you secure and expand new markets. Several of the key services are listed here – information about all the others is available on request.

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ALL KINDS OF MECHANICAL AND ELECTRICAL SPARE PARTS SERVICES FOR ALL INDUSTRIES.

Our services for your needs:

  • Sourcing in Europe and North America

  • Technical clarification of replacement parts

  • Support service in the native language

  • Consolidate shipments in our German and American warehouse

  • Technical service engineers
     

Your benefits:

  • One-Stop-Shop

  • One communication channel

  • Combined quotation for different makers

  • Contract with only one supplier

  • Consolidated shipment for different makers

  • Import handling procedure for you

  • Complete set of shipping documents out of one hand

  • Easy payment procedure to only one supplier

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AFTER-SALES SERVICE& TRAINING

We offer the most comprehensive and professional after-sales service, whether it is remote technical assistance or the rapid supply of spare parts.

Our team of qualified technicians is regularly trained at our suppliers‘ factories and supports our customers with:

  • Installation, start-up, commissioning

  • Troubleshooting, warranty and after warranty, maintenance services

  • Product and application training for our customers‘ Operators

  • Together with our spare parts teams in Vietnam and Germany, we help our customers to:

    • Identify, fast ordering and installing of spare parts

    • Store spare parts for quick access in emergency cases